Help Center

Answers to the questions we hear most. Still stuck? Contact us and a human will get back to you.

Do I need an account to listen?

Browsing is open to everyone. To stream full songs, build playlists, follow artists and download for offline listening you need a free account — creating one takes under a minute.

What does Premium include?

Premium removes ads, unlocks high audio quality, unlimited skips, offline downloads and premium-only playlists. See the Premium page for current plans and pricing.

How do downloads work?

Downloads are available to Premium members for tracks where our licensing permits it. Files are delivered through secure, expiring links — they never expose permanent URLs.

I'm an artist — how do I get my music on Tunova?

Creator Studio is live: upload releases with artwork, lyrics and credits, and follow your analytics from /studio. Labels get their own dashboard with multi-artist management.

Which payment methods do you support?

Our payment architecture is built for African markets: mobile money (M-Pesa, Tigo Pesa, Airtel Money and regional equivalents), cards and local aggregators, plus a clean gateway abstraction so more methods can be added without changing the platform.

How do you count streams?

We separate raw playback events from validated streams. Rapid repeated plays, refreshes and bot-like patterns are filtered by configurable validation rules before anything reaches the charts or royalty calculations.